The Escrow service on AliExpress is powered by Alipay.com, a leading third-party online payment platform from the Alibaba Group. Escrow allows you to pay securely online without exposing your credit card details. You can also track delivery of your order and payment is only released to the supplier after you confirm you've received the order. Escrow is fast, safe and easy to use!
AliExpress Escrow uses industry-leading VeriSign encryption to bring you the most secure transactions online:
On Your Computer
Whenever you register or sign in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
Information is protected by VeriSign SSL with an encryption key length of 128 bits (the highest level commercially available).
To further protect your credit card and bank information, we never directly connect our firewall-protected servers to the Internet
When you make payments with Escrow, your money is deposited and held securely. Your money is only released to the supplier after you confirm your order was received in satisfactory condition.
You can track your order at any stage of delivery using a unique tracking number from the shipping company's website. Currently, we support the following leading shipping companies: DHL, UPS, EMS, TNT, FedEx, SF Express, China Post and Hongkong Post.
If the item that was delivered to you is not what you ordered or if the delivery did not arrive 30 days after the supplier confirmed shipment, please contact the supplier immediately. You can also submit a Refund Request here.
If no agreement is reached, please submit a Mediation Request and provide relevant evidence. AliExpress will contact both parties and mediate based on the evidence provided. All decisions made by AliExpress are final.