About AliExpress Buyer Protection

What's AliExpress Buyer Protection?

AliExpress Buyer Protection is our guarantee to you that your transactions on AliExpress are secure. AliExpress Buyer Protection consists of 3 parts:

1. Privacy Protection

Pay securely online without worrying that your credit card details will be exposed.

2. Payment Protection

Payment will only be released to the supplier once you confirm order received. You can also track delivery of your order anytime.

3. Dispute Process

AliExpress has a comprehensive dispute process that covers you when you are unhappy with your transaction.

AliExpress Buyer Protection is helpful when:

  • The item that you ordered did not arrive
  • The item that you received is not as described

With AliExpress Buyer Protection, you'll have clear understanding of:

  • How to resolve disputes with suppliers in the shortest time
  • How to contact AliExpress if negotiations fail

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