You can submit a dispute request to AliExpress 3 days after submitting an initial Refund Request to the supplier.
Learn how to open a dispute here
If Refund Requests are not resolve within 15 days, the transaction will also be automatically directed to our Dispute Resolution Team.
Note:
When applying for mediation, please provide relevant evidence such as chat history, emails, etc.
Mediation requests will be cancelled if no evidence is provided within 7 days of application.
AliExpress will contact both parties during mediation and will make a final decision based on the evidence provided by both parties.
