All transactions on AliExpress using our Escrow service are covered by AliExpress Buyer Protection.
You have the right to submit a Refund Request to the supplier within 7 days after receiving your order. At the same time, we encourage you to contact and negotiate with the supplier for a mutually agreed refund terms.
Should negotiations fail, you can submit a Mediation Request to us. We will mediate based on the evidence provided. All decisions made by us are final.